From Unknown to Known Impacts of Organizational Changes on Socio-technical Systems

Keeping organizations and their Socio-technical System (STS) aligned over time is a complex endeavour. We believe understanding the organizational dynamics of changes, and of the impacts these changes will have, can support the evolution of STSs. Reasoning on the organizational changes in advance also supports the development of an STS more likely to be aligned to the dynamics of the organization. This work presents the design and the application of a Dynamic Organizational Framework (DOF), constituted of a dynamic organizational model (DOM) on which to base the reasoning, a database of questions (DBQ) to explore possible organizational impacts, and a method to reason on changes and impacts within goal models. We apply this framework to analyse the impacts of the introduction of a system into the customers’ attendance process in a Post Office in London. First results show contributions towards to the awareness about the organization, and to the quality and accuracy of re-